Business Etiquette in Social Settings: As you represent your company when you are in public, follow these steps: Make sure your appearance and actions are appropriate to the situation. Get to know the customs of the culture when you meet new people. When introducing yourself, include a brief description of your role in the company. When introducing two people, speak both their first and last names clearly and offer some information about each person to ease them into a conversation.
Introduce the lower-ranking person to the senior-ranking person. Remembering these steps will help you be more effective in these situations: Choose foods that are easy to eat. If appropriate, order an alcoholic beverage only at the end of the meal. Do not discuss politics, religion, or any other topic likely to stir up emotions during dinner. Business Etiquette Online: Using electronic media effectively requires knowing the basics of good etiquette. To represent your company well online, follow these tips: Avoid personal attacks.
Stay focused on the original topic. Follow basic expectations of spelling, punctuation, and capitalization. Use virus protection and keep it up to date. Ask if this is a good time for an IM chat. Watch your language and keep your emotions under control. Avoid multitasking while using IM or other tools. Never assume you have privacy. Respect boundaries of time and virtual space. Be careful of online commenting mechanisms. Virtual assistants, such as the Siri voice recognition system in Apple iPhones, raise another new etiquette dilemma.
These systems may be convenient for users, but they can create distractions and annoyances for other people. Include team assignments related to the chapter to help them improve team communication skills. A number of the Apply Your Knowledge exercises can be completed using teams. The fifth Practice Your Skills activity offers students the opportunity to analyze an agenda for a meeting.
A brief review of parliamentary procedure can also be tied to the meeting agenda exercise since students may have some misconceptions of what is and is not correct parliamentary procedure. Not every student will recognize that all the attendees may need to take some responsibility for an ineffective meeting. If possible, have students observe a meeting of a group or team known for its efficiency and effectiveness. Have students discuss the responsibilities of both participants and leaders. Many students may think they are good listeners.
Convincing them that each of us can benefit from polishing our listening skills may be a challenge. You might also wish to read a passage in a text and ask students to summarize it or answer questions related to it. This activity helps students understand that most of us listen at a 25 percent efficiency rate. You could also give students a set of instructions orally and ask students to follow those instructions e.
Before students identify ways to improve their listening skills, have them review the bad listener habits in the textbook.
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You may also want to have students complete the listening skills self- assessment Practice Your Skills , which asks them to track their listening skills improvements over a number of days. To begin a discussion of nonverbal communication, have students complete the analysis of body language activity at the end of the chapter Practice Your Skills Some class members may think that they always interpret nonverbal communication correctly.
Ask students to observe a short film clip with no audio and take notes about the nonverbal communication, and then have students share their observations with the rest of the class. This activity helps students understand that nonverbal communication can mean different things to different people. Provide some examples of different meanings for various gestures in different cultures. Invite class members who have spent extensive time in another culture to share examples of different interpretations of nonverbal messages.
The concept of vocal characteristics, use of space, and use of time as components of nonverbal communication may be new or even difficult for some students to grasp, so be sure to provide examples during the nonverbal communication discussion. Examples from different cultures will enhance student understanding. To further enhance their understanding of these items as components of nonverbal communication, you may want your students to conduct secondary research to find examples of how different cultures interpret the use of space and time.
Planning Effective Meeting Agendas. Assign students to work in teams of two or three. Tell students they must plan the agenda for the monthly meeting of the accounting club or let students choose a particular student organization. They may wish to examine the agenda illustrated in Figure 2. Using the agendas the teams prepare, discuss the need for successful meetings, the part an agenda can play, when participants should receive the agenda, and other responsibilities of the meeting leader and individual attendees.
Listening for Facts. Ask a student to stand and provide some personal background information about him or herself. Or, if you prefer, you may wish to give some background about yourself. Plan to talk for approximately 2 minutes. Ask students to write down the facts the speaker shared about him or herself. Have students compare answers; point out any incorrect restatements of fact to emphasize that effective listening is hard work and that we all have room for improvement.
Analyzing Listening Skills. Ask them to identify one area in which they note room for improvement and to plan a strategy for improving that particular listening skill.
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You could also ask students to document their efforts to improve that skill over 21 days—the time needed to break a habit. Emphasizing Various Meanings of Nonverbal Communication. After watching all three spots, discuss the impact of nonverbal communication on a message. Developing Effective Handshakes. As students enter the classroom, shake hands with each one. Have each student shake hands with another member of the class. Direct the students to write a brief phrase describing the handshake.
Next, have the students repeat the activity by shaking hands with at least five other classmates. Discuss why an effective business handshake is an important nonverbal skill to develop.
Also discuss who should shake hands and when in the business environment. Students typically enjoy this activity, and it provides an interesting way to emphasize that both men and women need to develop firm business handshakes. You may want students to repeat their handshakes at the end of the discussion and evaluate whether they note any differences. This activity can also segue into a discussion of different forms of business greetings in other cultures. Researching Nonverbal Communication Components. Assign each team one of the following nonverbal communication components to research: facial expression including eye contact , gesture and posture, vocal characteristics, personal appearance, touching behavior, and use of time and space.
You may also want the teams to research intercultural aspects of these components. Ask each team to share their findings in class. This should stimulate some interesting class discussion about nonverbal communication. Nonverbal Communication and Color. Ask students to research nonverbal responses to colors. Discuss how various colors project a definite message. The six characteristics of effective teams include: understanding their purpose, communicating openly and honestly, building consensus, thinking creatively, staying focused, and resolving conflict.
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Boles, Michael A. Midterm: 2 mid-terms 1 hour closed book and notes. E students. Engineering Thermodynamics I class notes developed after 5 years of teaching at Wright State University. This text helps students develop an intuitive understanding by emphasizing the physics and physical arguments. Sign in. Cengal and M. Since problems from 17 chapters in Thermodynamics: An Engineering Approach have been answered, more than students have viewed full step-by-step answer.
Thermodynamics is: the science of heat and work and related properties the basic science that deals with energy the study of energy movements The name was coined in by Lord Kelvin by combining Greek words for heat thermos and power dynamos. Hopefully you will find these notes helpful Cengel and boles thermodynamics 8th edition pdf is a very good referance book for thermodynamics which covers the basic principles of thermodynamics while presenting a wealth of real-world engineering examples so students get a feel for how thermodynamics is applied in engineering practice. Biochemistry in Relation to DentistryThe aims, attitudes and techniques of biochemistry are as relevant to dentistry as to medicine or to any aspect of biology.
Yunus A. The worldwide bestseller Thermodynamics: An Engineering Approach brings further refinement to an approach that emphasizes a physical understanding of the fundamental concepts ofthermodynamics. Posted by Thermodynamics, An Engineering Approach, eighth edition, covers the basic principles of thermodynamics while presenting a wealth of real-world engineering examples so students get a feel for how thermodynamics is applied in engineering practice.
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